Privacy Policy
At Spillway Eco Resort, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or stay with us.
By using our website or booking a stay with us, you agree to the practices described below.
Information We Collect
We collect limited information necessary to provide you with a seamless and secure booking experience.
- Personal Information: When you make an inquiry or booking, we may collect your name, email address, phone number, and payment details.
- Booking Details: Check-in and check-out dates, number of guests, room type, and any special requests shared during reservation.
- Website and Technical Data: Your IP address, browser type, device information, and pages you visit help us improve our website’s performance and user experience.
- Cookies: We use cookies to personalize your browsing experience, remember preferences, and analyze website traffic. You can choose to disable cookies in your browser settings.
How We Use Your Information
We use the information you share responsibly and only for legitimate purposes such as:
- Processing and confirming your booking at Spillway Eco Resort, Dehradun.
- Sending reservation updates, offers, or service-related messages.
- Improving our website content, design, and user experience.
- Ensuring guest safety, compliance, and maintaining service records.
- Customizing our communication for better guest engagement.
Data Protection and Security
Your trust matters to us.
We take strong technical and organizational measures to protect your data against unauthorized access, misuse, loss, or alteration. All online transactions are processed securely, and sensitive details like payment information are handled through trusted and encrypted channels.
Please note that no online platform can guarantee absolute security, but we do our best to protect your data.
Information Sharing and Disclosure
We never sell or rent your personal data to third parties.
However, we may share limited information with:
- Authorized service providers such as payment gateways, email or SMS partners who assist in delivering your booking or communication.
- Legal authorities if required by law or to protect the safety and property of our guests or the resort.
Your Rights and Choices
As a guest, you have the right to:
- Request access to the personal information we hold about you.
- Correct or update any inaccurate information.
- Withdraw consent from promotional emails at any time.
- Request deletion of your personal data (as allowed by law).
You can exercise these rights by contacting us directly.
Third-Party Links
Our website may include links to partner services or local tourism pages. Please note that Spillway Eco Resort is not responsible for the content, policies, or data handling practices of those third-party websites.
We encourage you to review their privacy statements before sharing any personal information.
Policy Updates
We may update this Privacy Policy periodically to reflect improvements in our services or changes in privacy laws.
Any revisions will be posted on this page with the updated date.